Comprehensive IT Solutions for Modern Businesses
Welcome to Difend.
At Difend, we deliver seamless IT management, advanced cybersecurity, and dedicated support to safeguard your digital infrastructure and fuel your business growth.
Through 24/7 monitoring, expert-driven support, and next-generation security solutions, we provide dependable, cost-effective IT services tailored to your strategic goals.
Proudly serving businesses across Canada, with a focus on Ontario—Hamilton, Burlington, Oakville, Mississauga, and the Greater Toronto Area.
Smarter Defense Starts with Difend
Tailored IT & Managed Services for Small Businesses With Cybersecurity at the Core
In today’s fast-changing cyber landscape, staying secure means staying ahead. Difend combines intelligent IT management, advanced security, and flexible support to protect your business. Explore our comprehensive solutions designed to strengthen, streamline, and safeguard your digital operations.
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Proactive and Responsive Support
When your business needs help, you shouldn’t have to wait. At Difend, our support is fast, personal, and always available. Whether it's day-to-day troubleshooting or a critical issue, our experts are on call 24/7 to respond with speed and precision.
With streamlined service coordination and a focus on first-call resolution, we don’t just solve problems — we keep your business moving, securely and without disruption.
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Cybersecurity is not just a product, it’s a strategy
How We Secure Your Business?
At Difend, we follow a clear 5-step approach to protect what matters and help you grow with confidence:
Who We Are
Strategic IT Management Services
Transform your IT infrastructure with comprehensive managed services tailored to your business needs. Our proactive approach ensures your systems run optimally while keeping critical data secure at a predictable monthly cost.
2014
Year of Establishment
282
Projects Completed
150
Professional Employees
35
Business Partners
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Can I get managed IT services in a hybrid model, or is it an all-or-nothing deal?Yes, we offer a hybrid model to fit your specific needs. As long as we have the necessary access to the items requiring support, we can tailor our services to complement your existing IT setup.
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Are your remote, help desk, and on-site services truly unlimited?Unlike many MSPs that use a block-time approach leading to extra charges, Difend offers unlimited remote and help desk support for a fixed monthly fee, regardless of your location. On-site services across Canada can also be included as part of your customized service plan.
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Are there onboarding fees for Managed IT Services?Yes, there are typically onboarding fees. However, these "audit" fees are usually refunded or credited toward your first month's service, making it easier to get started with Difend.
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Do you offer clearly defined Service Level Agreements (SLAs) for both priority and non-priority requests?Yes, we offer detailed SLAs that clearly outline our response and resolution times for both priority and non-priority requests. Contact us to receive a copy of our SLA documentation.
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Do you have a quality assurance methodology?Yes, we ensure every ticket is confirmed as complete with the end-user before it is closed, guaranteeing your satisfaction with the resolution.
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Can Difend handle sudden surges in workload or emergencies?Absolutely. We regularly cross-train our team and maintain resources at the ready to ensure we can quickly respond to any workload surges or emergencies that may arise.
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Is your system monitoring performed 24/7?Absolutely. We have comprehensive systems in place with active monitoring and NOC staff available for immediate escalation, ensuring your systems are always under vigilant care.
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How do I edit or remove the 'Frequently Asked Questions' title?You can edit the title from the FAQ 'Settings' tab in the Editor. To remove the title from your mobile app go to the 'Site & App' tab in your Owner's app and customize.
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Is your 24/7 support handled by a third party or internal staff?Many MSPs use overseas resources for 24/7 support, which can lead to lower satisfaction. At Difend, our 24/7 support is handled by a rotating internal team, ensuring high-quality service and no reliance on third parties or overseas support.
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Do you include regular Business Reviews?Yes, we include regular business reviews that provide details on our activities, status updates, recommendations, and alignment of IT services with your business plans. This ensures we're on the same page, supporting your growth and not just your IT needs.
Our Clients
Why people like difend?
"Security increased - Our budget didn't"
Difend helped us transition to a more secure and efficient IT infrastructure. Their tailored solutions have allowed us to focus on patient care without worrying about cybersecurity
Sam Whol
Dental Office Manager
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