IT Support & Managed Services

IT SUPPORT & MANAGED SERVICES

Difend’s IT Support & Managed Services are designed to keep your business productive, secure, and stress-free. Instead of reacting to issues, we proactively manage your endpoints, patching cycles, firewall health, remote access, and support tickets — all under one flexible service plan. Whether you're a small business or a scaling team, our service gives you the peace of mind that your infrastructure and users are covered day and night.

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Our remote helpdesk is your first line of support whenever your users run into technical issues. We offer fast, live remote troubleshooting for common problems across Windows, macOS, printers, Office 365, Teams, and common SaaS platforms. Every request is logged and tracked in our ticketing portal, complete with SLAs, email notifications, and detailed resolution notes. Whether it’s a password reset or a stuck printer, our support team works to keep your team up and running.

We handle operating system and third-party patching across your devices, with full visibility into update status, vulnerabilities, and compliance. Our team configures patching schedules to match your work hours and business needs, while minimizing disruption to your staff. We also track all hardware and software assets in real time, helping you manage lifecycle planning, license tracking, and audits without relying on outdated spreadsheets.

We design secure remote access solutions that protect company data while enabling hybrid work. Using VPNs or cloud-based access gateways, we configure encrypted connections, enforce MFA, and apply posture checks to ensure only compliant devices can connect. Whether your users need access to internal files, servers, or apps while working from home or traveling, we make sure every session is encrypted, logged, and compliant with your security policies.

Your firewall is your first line of defense — and we treat it that way. We deploy, configure, and manage business-grade firewalls with security policies tailored to your network structure. From blocking malicious traffic and enforcing app control to creating secure VPN tunnels for remote access, we ensure your firewall is regularly updated, monitored for alerts, and backed up in case of configuration loss. We also review rules monthly to ensure alignment with changing business needs.

Cybersecurity isn’t just one tool — it’s a system of overlapping protections. We manage the daily defense of your environment with email threat protection, dark web monitoring, phishing simulation, and awareness training programs. We enforce SPF/DKIM/DMARC email standards, detect password leaks on the dark web, and simulate phishing attacks to train employees before attackers reach them. Our managed security layer is customizable to match your risk profile, compliance needs, and staff size.

Every device is a potential entry point — and we make sure each one is properly secured. We deploy and manage next-gen antivirus and EDR solutions such as CrowdStrike, SentinelOne, or Microsoft Defender, depending on your stack. From USB restrictions to real-time threat detection, our team monitors endpoint health, responds to security alerts, and can isolate or remediate infected devices before they cause damage. We also ensure every device is encrypted and policy-compliant.

Key Features of Our Managed IT Support

24/7 Remote Helpdesk Support

Live assistance for day-to-day issues across devices, apps, and email backed by SLAs.

Automated Patch & Update Management

Keep all systems up to date with zero disruption using scheduled OS and app patching

Centralized Asset Tracking

Real-time visibility into hardware, software, and licensing across your entire environment.

Secure VPN & Remote Access Setup

Enable hybrid work with encrypted connections, MFA, and compliance-based access control.

Managed Firewalls & Network Security

Deployment and ongoing management of next-gen firewalls, intrusion protection, and access rules

Endpoint Protection & Antivirus Monitoring

Full lifecycle endpoint management using EDR, encryption, antivirus, and remote remediation.

What You Get?

Our clients receive monthly reports covering ticket resolution activity, patch status, asset inventory, threat detection logs, firewall alerts, and endpoint compliance summaries. All of this is delivered in a business-readable format that’s useful for internal review, regulatory audits, and long-term IT.